Shipping & Delivery

Last updated: 4 September 2026

Art2Canvas produces personalised canvas products to order. Delivery is available to supported destinations shown at checkout.

DELIVERY TIME
Orders are normally expected to arrive within approximately 7–14 days, depending on destination, product, production requirements and carrier conditions. This is an estimated delivery period rather than a guaranteed arrival date. If a materially different delivery estimate applies to an order, it will be communicated before or after checkout as appropriate.

SHIPPING CHARGES
Shipping charges follow the active checkout policy. When free shipping in Europe is enabled, standard shipping to eligible European destinations (EU/EEA, United Kingdom and Switzerland) is free. Any applicable shipping charge or surcharge is shown at checkout before payment.

CUSTOMS AND IMPORT CHARGES
Deliveries outside the European Union may be subject to import VAT, customs duties, handling charges or other local charges imposed by the destination country. Unless checkout explicitly states that these charges are included, they are the responsibility of the recipient.

ADDRESS ACCURACY
The customer is responsible for providing a complete and correct delivery address. Additional costs caused by an incorrect or incomplete address, refused delivery or an uncollected parcel may be charged where permitted by law.

DELAYS
Carrier delays, customs processing, severe weather, strikes, transport disruption and other circumstances outside Art2Canvas's reasonable control can affect delivery. Mandatory consumer rights concerning delayed delivery remain unaffected.

DAMAGED DELIVERY
If a parcel arrives visibly damaged, photograph the packaging and product and contact info@art2canvas.com as soon as reasonably possible. Keeping the packaging can help us investigate the carrier claim. This request does not reduce or replace your statutory rights for damaged, defective or non-conforming goods.

RETURNS
Because Art2Canvas products are made to the customer's specifications, change-of-mind cancellation and returns are not accepted. This does not affect statutory rights for damaged, defective or non-conforming goods. See the Returns, Refunds & Cancellations page for details.

Questions about delivery: info@art2canvas.com.