Last updated: 4 September 2026
PERSONALISED ORDERS
Every Art2Canvas order is made to the customer's specifications using the selected image, crop, layout, canvas size and configuration. Because the goods are clearly personalised, change-of-mind cancellation and the normal statutory withdrawal right for many distance purchases do not apply to these personalised products.
CANCELLATION
Orders cannot be cancelled simply because the customer changes their mind, including before production is completed. If Art2Canvas itself cannot produce or fulfil an accepted order, Art2Canvas will provide the appropriate refund or alternative remedy.
DAMAGED, DEFECTIVE OR NON-CONFORMING GOODS
The no-cancellation policy does not remove statutory consumer rights. If a product arrives damaged, defective, or materially does not conform to the ordered specification, contact info@art2canvas.com with the order reference and a description of the problem. Photographs of the product and packaging may help us assess the issue.
Depending on the circumstances and applicable law, the remedy may include replacement, repair where appropriate, price reduction or refund. Mandatory French and EU legal guarantees remain fully applicable.
RETURN AUTHORISATION
Please contact Art2Canvas before physically returning a product so the problem and correct remedy can be recorded. Where a physical return is required, the return address will be provided.
REFUNDS
Approved card-payment refunds are made through the applicable payment provider where technically possible. USDC and other blockchain refunds, where approved, may require a destination wallet and network verification and may be handled separately because blockchain payments are irreversible. Never send a private key or seed phrase.
This policy does not limit any remedy that a consumer is entitled to under mandatory law.
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